Terms and Conditions for Pledging
Terms and conditions for pledging
1. Cashier (UK) Ltd. is an established pawnbroker whose registered office is at 65 New Cavendish Street, London W1G 7LS ("us" "our" or "we"). Cashier (UK) Ltd is a limited liability company incorporated in England and Wales with registered number 06764161.
2. In these Terms and Conditions the word "you" means you as the borrower from us and "your item(s)" means the property that you wish to pledge to us as security for the loan we make to you.
3. You agree that all communications from us to you and any documents that we are obliged to or wish to send to you may be sent to you electronically at the email address given to us in your online application form.
4. Upon receipt of your online application and subject to receipt of your item(s) and our formal evaluation of them we will advise you of the amount we may be able to lend you, the period of the loan and the interest rate payable.
5. At the same time we will provide you with details of a pre-paid delivery service to enable you to send your item(s) to us for evaluation. By entering into this Agreement you authorise us to act for you in appointing on your behalf a shipping agent to deliver your item(s) to and from our premises for the purposes of further appraisal by our valuers and their eventual return to you and that we shall only be responsible for your items once they have been delivered to us and until we place them in the hands of the shipping agent to return to you.
6. We will deliver to you the basic packaging materials for your item(s) comprising a padded envelope and a Royal Mail Special Delivery tamperproof bag. It is your sole responsibility to ensure that your item(s) are securely and appropriately packaged. You agree that we shall not be responsible to you for any kind of damage to any item(s) which you have sent to us in any packaging other than that which we provide to you.
7. Our nominee to act as your shipping agent for your items is Royal Mail. The Royal Mail Special Delivery Service provides insurance cover for loss of or damage to your item(s) in transit up to a market replacement value of £2,500. If you believe that the market replacement value of your item(s) is more than £2,500, you acknowledge and agree that it is your sole responsibility to take out additional insurance to cover the excess between the sum of £2,500 and what you believe to be the market replacement value of your item(s). If you do not take out such additional insurance cover and you send such item(s) to us via the pre-paid Royal Mail Special Delivery Service without arranging any additional insurance cover you acknowledge and agree that you are doing this at your own risk and that you will have no claim upon us and/or the Royal Mail for any amount exceeding £2,500 in respect of any goods lost, damaged or devalued in any way in the course of the Royal Mail Special Delivery Service.
8. You agree to ensure that you obtain and retain a receipt for shipping from Royal Mail which you will need in order to establish any insurance claim against them. You also agree that you have and will retain a photograph(s) of your item(s) as well as one document relating to each item in order to prove your ownership as well as the current replacement value of your item(s). You agree that it is your responsibility to keep safe all documentation related to your property that may be useful in support of an insurance claim, including, but not limited to any purchase receipts, certificates, valuations, insurance documents and photographs. You agree that we shall have no liability to you if the Royal Mail refuse to accept any insurance claim made by you.
9. By delivering your item(s) to us you agree that we may evaluate the item(s) and test any precious metals e.g. gold. Any gold item hallmarked by the Assay Office will be identified by us, but if there are no hallmarks you agree that we may test your item(s) to recognised industry standards. You acknowledge and agree that the process of determining your items' value will involve placing certain acids on the gold or jewellery which can leave marks and staining.
10. Before we can make any loan to you it is necessary for us to verify your identify. You accordingly agree to provide us with a copy of photographic ID (e.g. your passport or photo driving licence) together with a proof of your current residential address by way of a copy of a utilities bill dated within the last three months. You may either send these to us within the Special Delivery tamperproof bag or alternatively you may send us your photographic ID and proof of address by fax to: 020 8985 9057 or you may scan and send the same by email to: info@cashierpawnbrokers.com. Please do not send any original documentation to us.
11. When we receive your item(s) we will inspect the same having regard to your initial description and we will value it according to industry standards and the current market rates. If we determine that your original description is inaccurate in a way that makes your valuation unreasonably high you acknowledge and agree that we may decline to make an offer to you or make an offer which is higher or lower than our original estimate based on your valuation given to us. You agree that any offer we make to you is made subject to any change in the market value of your item(s) between the date that we make the offer to you and the date upon which we receive your electronically signed Loan Agreement together with your photographic ID and proof of address document so that we may formally identify you.
12. If we decline to make you a Loan offer we will, within 2 working days return your item(s) to you free of charge and fully insured up to the sum of GBP £2,500 by Royal Mail Special Delivery using the Royal Mail Special Delivery tamperproof bag.
13. We agree to ensure that our qualified valuers will formally appraise your item(s) within 2 working days and within that time we will thereafter immediately send you an email with our loan offer and your Loan Agreement the terms of which are regulated by the Consumer Credit Act 1974. The amount of the interest payable and the APR details in respect of your loan and interest will be stated on all loan offers made by us. If you agree to accept our offer of a loan you agree to sign and return to us electronically the Loan Agreement. Once you have electronically signed the Loan Agreement you will be legally bound by its terms. We agree that upon receipt of this we will transfer the cash amount of your loan direct into your bank account. This will be effected the same day if we receive your electronic signature before 17:30 hours. If you wish, and so notify us, we can provide you with postal orders, cheques or cash by Royal Mail Special Next Day Delivery. Once we have put in place the transfer of the Loan to you any purported cancellation of the Loan Agreement cannot be effective.
14. You agree that once you have accepted our loan offer by electronically signing the Loan Agreement we should pay the amount of our loan to you by bank to bank transfer into the bank account which you have notified to us in your online application for a loan and we shall not be responsible for any errors made by you in communicating the correct details of your bank account to us. 15. If you decide for any reason that you do not wish to accept our loan offer you must notify us of the same by email and we will return your item(s) to you free of charge and fully insured up to the sum of GBP £2,500 by Royal Mail Special Delivery using the Royal Mail Special Delivery tamperproof bag.
16. The maximum loan period available is seven (7) months and during that period interest will be applied to the amount of the loan on a Monthly Basis from the day you electronically sign the Loan Agreement until you redeem the Loan. For the purposes of this agreement a Monthly Basis means the period of one calendar month or any part of one calendar month commencing on the date we receive your signed electronic Loan Agreement from you.
17. You may at any time discharge the loan by notifying us by email at info@cashierpawnbrokers.com upon receipt of which notification we will advise you within 2 working days of the amount of loan and accrued interest due, thereby providing you with a settlement figure. We will also provide you with details of our bank account into which your repayment must be made.
18. You agree to repay the loan and accrued interest by way of bank to bank transfer into our bank account and that until your repayment has been credited to our bank account you acknowledge and agree that we will not return your item(s) to you and we will not be responsible for any delay caused as a result.
19. We agree that we will send you a notification by email after the loan has continued for six months reminding you that the period within which you can redeem the loan will shortly end and reminding you of the relevant date by which the redemption of your item(s) must take place.
20. If you are not able to repay the loan and accrued interest within the seven month period you may apply to us for a renewal of the loan for an additional period.
21. If you do not redeem the pledge by the redemption date your item(s) will be sold by us in order that we may recover the capital loaned and the interest due. We agree that if there is a credit balance after we have deducted the capital loaned, interest and all costs and expenses involved in connection with the sale, we will return this balance to you by bank to bank transfer into your bank account.
22. If you need to make a complaint about our service or any aspect of it you should please email info@cashierpawnbrokers.com with brief details of your complaint quoting your Reference Number. We will send you an acknowledgement of receipt of your complaint by email within 5 working days and then investigate your complaint and respond formally to it within 21 working days thereafter. If you are not satisfied with this response, you should contact the Managing Director at info@cashierpawnbrokers.com who will respond to you by email with a final response within 28 working days thereafter. If you are not satisfied with the Managing Director's final response we will refer you to and give you details of the Financial Ombudsman Service with whom you may lodge a formal complaint.
WEBSITE TERMS AND CONDITIONS OF USE
This Website www.cashierpawnbrokers.com (the "Site") is owned and operated by Cashier (UK) Ltd. whose registered office is 65 New Cavendish Street, London W1G 7LS ("us" "our" or "we"). Cashier (UK) Ltd. is a limited liability company incorporated in England and Wales with registered number 06764161.
Our business is authorised by the Office of Fair Trading and our Consumer Credit Licence is numbered 624920.
We are a registered member of the National Pawnbrokers Association.
This document is only available in English and you agree that any communications between us will only be in English. You agree that all communications from us to you and any documents that we are obliged to or wish to send to you may be sent to you electronically at the email address given to us in any online application form completed by you.
The following terms and conditions constitute a legal agreement between you, as a user of this website, ("you") and us with respect to our website services. You must be at least 18 years of age to agree to enter into this Agreement and to register for use of this Site. By visiting this Site you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old. We do not permit you to share your name with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box and do not attempt to access the Site.
Our Site is established to enable you to request loans ("Loans") against the security of valuables owned by you and pledged to us from our online service provided by this Site.
ACCESSING OUR SITE
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.
TERMS AND CONDITIONS FOR LOANS
Our website service permits you to seek and obtain Loans from this Site against the security of your valuables and these can be sought by you and made by us strictly pursuant to our Terms and Conditions of Pledging. By using our Site to seek a loan you agree to be bound by these Site Terms and Conditions and our pre-Loan and Loan terms and conditions which are set out in full in our Terms and Conditions of Pledging.
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
15.1 We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
15.2 You will be subject to our Website Terms and Conditions and our Terms and Conditions of Pledging in force at the time that you request a Loan from us, unless any change these Website Terms and Conditions or our Terms and Conditions of Pledging is required to be made by law or governmental authority, or if we notify you of the change to these Website Terms and Conditions or our Terms and Conditions of Pledging before you have electronically signed and returned a Loan Agreement with us, in which case we have the right to assume that you have accepted the changes to them.
16. YOUR WARRANTIES
YOU WARRANT that:
2.1 you are a resident of the United Kingdom;
2.2 you are at least 18 years of age;
2.3 any valuables against which you seek to obtain a loan are your sole and absolute property and that you have good and marketable title to them;
2.4 such valuables are not charged or encumbered in any way and there are no liens or adverse claims of ownership or any other adverse claims against them;
2.5 such valuables have not been acquired by you by or as a result of any unlawful or illegal activity anywhere in the world.
17. YOUR AGREEMENTS
17.1 it is your responsibility to provide accurate personal information ("Personal Data") on any Application for Loan or other online form and to update your Personal Data as necessary from time to time to keep it accurate. You undertake that all the details you provide to us for the purpose of making a Loan to you and for returning your valuables to you are correct and that any credit card or debit card that you propose to use to redeem your Loan is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the redemption price. We will not store your credit card or debit card details anywhere on the Site;
17.2 it is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998 and our Privacy Policy;
17.3 it is your responsibility to maintain the confidentiality and security of your Personal Data especially your name. You will not allow others to use your name and you will notify us immediately of any unauthorised use of your user name. We shall not be responsible for any losses arising out of the unauthorised use of your name and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same.
17.4 any provisional offer of a Loan made to you may be withdrawn or amended by us if we determine that your original description of your valuables is inaccurate in a way that makes your valuation unreasonably high, or if there is any change in the market value of your valuables between the date that we make the provisional offer to you and the date upon which we receive your electronically signed Loan Agreement together with your photographic ID and proof of address document enabling us to formally identify you;
17.5 whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site).
17.6 you will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.
17.7 variation in computer, browser and operation will create differences in visual layout and usability of the Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.
18. SYSTEM REQUIREMENTS
The computer, internet access and system operated by you and your ability to use the same may affect your ability to request a Loan from our Site. You acknowledge and agree that any system requirements necessary to preview, and/or view and/or request a Loan from our Site are your responsibility.
19. MISUSE OF THE SITE
19.1 We reserve the right to suspend or terminate your access to the Site or parts of it if, at our sole discretion, we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the Site without our prior consent.
19.2 You will only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited e-mails.
20. INDEMNITY
You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors' or attorneys' fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.
21. ASSIGNMENT
21.1 You may not transfer or otherwise deal with your rights and/or obligations under these Terms and Conditions.
21.2 We may sub-contract, transfer or otherwise deal with our rights and/or obligations under these Terms and Conditions in whole or in part.
22. GENERAL
22.1 We will not be liable for errors or omissions on the Site nor for loss or damage suffered by you as a result of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.
22.2 We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the Site.
22.3 The Site is provided "as is" and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email to [info@cashierpawnbrokers.com].
22.4 We shall not be responsible to you for damages or otherwise in respect of any provisional offer we make which is subsequently withdrawn or amended prior to your return to us of your electronically signed Loan Agreement.
22.5 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or to any third party.
22.6 Links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.
22.7 You may not include a link to our Site. Any unauthorized linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this Agreement or other remedies as set out in this Agreement.
22.8 It is the responsibility of advertisers and sponsors on this Site to ensure that any content submitted by them for inclusion on the Site complies with applicable laws and regulations and we shall not be responsible to you for or liable to any extent for any error or inaccuracy which may appear in such content.
23. INTELLECTUAL PROPERTY RIGHTS
23.1 All intellectual property content on the Site including, without limitation trademarks, button icons, logos, graphics, images and text is owned by us and is protected by International Copyright laws. Your use of them is governed by this Agreement, certain end-user licence agreements, and applicable law.
23.2 You will infringe our rights if you copy or reproduce any part of the Site save for:
23.2.1 a temporary copy of any part of the Site which is automatically made or retained by your browser as you browse the Site; or
23.2.2 you printing out any pages from the Site as a record of any Loan you have received from it; or
23.2.3 you printing out a copy of these Terms and Conditions, our Terms and Conditions of Pledging and Frequently asked Questions, which we would request you to do; or
23.2.4 your own personal use provided that:
23.2.4.1 no documents or related graphics on the Site are modified in any way;
23.2.4.2 no graphics on the Site are used separately from the corresponding text; and
23.2.4.3 the Company's copyright and trade mark notices and this permission notice appear in all copies.
Other than for the above three exceptions you must not copy the intellectual property in question for any purpose.
23.3 For the purposes of this Clause 9 "copy" and "copying" shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.
24. EXCLUSION OF LIABILITY
10.1 Whilst your property is in transit to us and/or whilst it is in transit from us being returned to you, it is the responsibility of Royal Mail and we accept no responsibility for its safety and shall not be liable to you for any damage or loss which you might suffer.
10.2 After your property has been delivered to us and whilst it remains in our possession we shall be responsible to you for its safe keeping and we will arrange for insurance cover for the amount of the value we have placed upon your property as determined by us in accordance with the Terms and Conditions of Pledging. We shall not be liable to you for any amount above the value of your property determined by us nor will we be liable to you for any other losses, costs, claims or expenses in relation thereto.
25. DISCLAIMERS
25.1 To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set out in this Agreement is prohibited by any law which is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (£10).
25.2 You understand and agree that your use of the Site is at your own sole risk. The Site is provided "as is" and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) our website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.
25.3 We make no warranty that any particular device or software you use will be compatible with this Site. It is your sole responsibility to ensure that your system(s) will function correctly with this Site.
25.4 Under no circumstances shall we be liable for any unauthorised use of the Site or any unlawful use you make of a Loan received from us.
25.5 Under no circumstances shall we be liable to you for any direct, indirect, consequential, incidental or special damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages.
26. THIRD PARTY RIGHTS
This Agreement is only for the benefit of you and us and no other person can claim a benefit from this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 which Act shall not apply to this Agreement.
27. LAW AND LEGAL NOTICES
This Agreement and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of this Site. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. English Law governs this Agreement and your use of the Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your use of this Site.
28. CHANGES TO THE TERMS OF THIS AGREEMENT
You acknowledge that we may change the terms of this Agreement by posting a new Agreement on the Site. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes.
By clicking the Submit button you acknowledge that you have read, understood and agree to be bound by this Agreement between us set out in these Website Terms and Conditions, by our Terms and Conditions of Pledging and by our Privacy Policy all of which are available from every page of our website www.cashierpawnbrokers.com
Terms and Conditions of Pledging
1. Cashier Pawnbrokers is an established pawnbroker and this is a trading name of Gold n Cheques Limited whose principal place of business is at 393 Mare Street, Hackney, London E8 1HY ("us" "our" or "we"). Gold n Cheques Limited is a limited liability company incorporated in England and Wales with registered number 06667508 and whose registered office is at 65 New Cavendish Street, London W1G 7LS.
2. In these Terms and Conditions the word "you" means you as the borrower from us and "your item(s)" means the property that you wish to pledge to us as security for the loan we make to you.
3. You agree that all communications from us to you and any documents that we are obliged to or wish to send to you may be sent to you electronically at the email address given to us in your online application form.
4. Upon receipt of your online application and subject to receipt of your item(s) and our formal evaluation of them we will advise you of the amount we may be able to lend you, the period of the loan and the interest rate payable.
5. At the same time we will provide you with details of a pre-paid delivery service to enable you to send your item(s) to us for evaluation. By entering into this Agreement you authorise us to act for you in appointing on your behalf a shipping agent to deliver your item(s) to and from our premises for the purposes of further appraisal by our valuers and their eventual return to you and that we shall only be responsible for your items once they have been delivered to us and until we place them in the hands of the shipping agent to return to you.
6. We will deliver to you the basic packaging materials for your item(s) comprising a padded envelope and a Royal Mail Special Delivery tamperproof bag. It is your sole responsibility to ensure that your item(s) are securely and appropriately packaged. You agree that we shall not be responsible to you for any kind of damage to any item(s) which you have sent to us in any packaging other than that which we provide to you.
7. Our nominee to act as your shipping agent for your items is Royal Mail. The Royal Mail Special Delivery Service provides insurance cover for loss of or damage to your item(s) in transit up to a market replacement value of £2,500. If you believe that the market replacement value of your item(s) is more than £2,500, you acknowledge and agree that it is your sole responsibility to take out additional insurance to cover the excess between the sum of £2,500 and what you believe to be the market replacement value of your item(s). If you do not take out such additional insurance cover and you send such item(s) to us via the pre-paid Royal Mail Special Delivery Service without arranging any additional insurance cover you acknowledge and agree that you are doing this at your own risk and that you will have no claim upon us and/or the Royal Mail for any amount exceeding £2,500 in respect of any goods lost, damaged or devalued in any way in the course of the Royal Mail Special Delivery Service.
8. You agree to ensure that you obtain and retain a receipt for shipping from Royal Mail which you will need in order to establish any insurance claim against them. You also agree that you have and will retain a photograph(s) of your item(s) as well as one document relating to each item in order to prove your ownership as well as the current replacement value of your item(s). You agree that it is your responsibility to keep safe all documentation related to your property that may be useful in support of an insurance claim, including, but not limited to any purchase receipts, certificates, valuations, insurance documents and photographs. You agree that we shall have no liability to you if the Royal Mail refuse to accept any insurance claim made by you.
9. By delivering your item(s) to us you agree that we may evaluate the item(s) and test any precious metals e.g. gold. Any gold item hallmarked by the Assay Office will be identified by us, but if there are no hallmarks you agree that we may test your item(s) to recognised industry standards. You acknowledge and agree that the process of determining your items' value will involve placing certain acids on the gold or jewellery which can leave marks and staining.
10. Before we can make any loan to you it is necessary for us to verify your identify. You accordingly agree to provide us with a copy of photographic ID (e.g. your passport or photo driving licence) together with a proof of your current residential address by way of a copy of a utilities bill dated within the last three months. You may either send these to us within the Special Delivery tamperproof bag or alternatively you may send us your photographic ID and proof of address by fax to: 020 8985 9057 or you may scan and send the same by email to: info@cashierpawnbrokers.com. Please do not send any original documentation to us.
11. When we receive your item(s) we will inspect the same having regard to your initial description and we will value it according to industry standards and the current market rates. If we determine that your original description is inaccurate in a way that makes your valuation unreasonably high you acknowledge and agree that we may decline to make an offer to you or make an offer which is higher or lower than our original estimate based on your valuation given to us. You agree that any offer we make to you is made subject to any change in the market value of your item(s) between the date that we make the offer to you and the date upon which we receive your electronically signed Loan Agreement together with your photographic ID and proof of address document so that we may formally identify you.
12. If we decline to make you a Loan offer we will, within 2 working days return your item(s) to you free of charge and fully insured up to the sum of GBP £2,500 by Royal Mail Special Delivery using the Royal Mail Special Delivery tamperproof bag.
13. We agree to ensure that our qualified valuers will formally appraise your item(s) within 2 working days and within that time we will thereafter immediately send you an email with our loan offer and your Loan Agreement the terms of which are regulated by the Consumer Credit Act 1974. The amount of the interest payable and the APR details in respect of your loan and interest will be stated on all loan offers made by us. If you agree to accept our offer of a loan you agree to sign and return to us electronically the Loan Agreement. Once you have electronically signed the Loan Agreement you will be legally bound by its terms. We agree that upon receipt of this we will transfer the cash amount of your loan direct into your bank account. This will be effected the same day if we receive your electronic signature before 17:30 hours. If you wish, and so notify us, we can provide you with postal orders, cheques or cash by Royal Mail Special Next Day Delivery. Once we have put in place the transfer of the Loan to you any purported cancellation of the Loan Agreement cannot be effective.
14. You agree that once you have accepted our loan offer by electronically signing the Loan Agreement we should pay the amount of our loan to you by bank to bank transfer into the bank account which you have notified to us in your online application for a loan and we shall not be responsible for any errors made by you in communicating the correct details of your bank account to us.
15. If you decide for any reason that you do not wish to accept our loan offer you must notify us of the same by email and we will return your item(s) to you free of charge and fully insured up to the sum of GBP £2,500 by Royal Mail Special Delivery using the Royal Mail Special Delivery tamperproof bag.
16. The maximum loan period available is seven (7) months and during that period interest will be applied to the amount of the loan on a Monthly Basis from the day you electronically sign the Loan Agreement until you redeem the Loan. For the purposes of this agreement a Monthly Basis means the period of one calendar month or any part of one calendar month commencing on the date we receive your signed electronic Loan Agreement from you.
17. You may at any time discharge the loan by notifying us by email at info@cashierpawnbrokers.com upon receipt of which notification we will advise you within 2 working days of the amount of loan and accrued interest due, thereby providing you with a settlement figure. We will also provide you with details of our bank account into which your repayment must be made.
18. You agree to repay the loan and accrued interest by way of bank to bank transfer into our bank account and that until your repayment has been credited to our bank account you acknowledge and agree that we will not return your item(s) to you and we will not be responsible for any delay caused as a result.
19. We agree that we will send you a notification by email after the loan has continued for six months reminding you that the period within which you can redeem the loan will shortly end and reminding you of the relevant date by which the redemption of your item(s) must take place.
20. If you are not able to repay the loan and accrued interest within the seven month period you may apply to us for a renewal of the loan for an additional period.
21. If you do not redeem the pledge by the redemption date your item(s) will be sold by us in order that we may recover the capital loaned and the interest due. We agree that if there is a credit balance after we have deducted the capital loaned, interest and all costs and expenses involved in connection with the sale, we will return this balance to you by bank to bank transfer into your bank account.
22. If you need to make a complaint about our service or any aspect of it you should please email info]@cashierpawnbrokers.com with brief details of your complaint quoting your Reference Number. We will send you an acknowledgement of receipt of your complaint by email within 5 working days and then investigate your complaint and respond formally to it within 21 working days thereafter. If you are not satisfied with this response, you should contact the Managing Director at info@cashierpawnbrokers.com who will respond to you by email with a final response within 28 working days thereafter. If you are not satisfied with the Managing Director's final response we will refer you to and give you details of the Financial Ombudsman Service with whom you may lodge a formal complaint.